Privacy policy

As of July 2026.

Privacy policy

This statement explains how we process personal data in accordance with the revised Swiss Data Protection Act (revFADP).

1. Controller

E-Commerce Findela GmbH, c/o ExpertFid & Audit AG, Sinserstrasse 65, 6330 Cham. E-mail: info@findela.ch. Responsible for data processing on findela.ch.

2. What data we process

When you order and use the shop, we process in particular: name, delivery and billing address, e-mail, phone (optional), order and payment information, and technical data (e.g. IP address, device/browser data, usage data).

3. Purposes

We process data to fulfil the contract (order, payment, shipping, support), to comply with legal obligations (e.g. accounting), for the security and improvement of the shop and — with consent — for newsletters and marketing.

4. Disclosure to third parties

To provide our services we use processors, including: Shopify (shop platform/hosting), payment providers (e.g. TWINT, card providers, PayPal), shipping/logistics partners and, where applicable, e-mail and analytics services. They only receive the data necessary to perform their task.

5. Disclosure abroad

Data may also be transferred abroad (servers of the aforementioned providers). We ensure adequate protection (e.g. through standard contractual clauses or recognised adequacy).

6. Cookies and reach measurement

The shop uses technically necessary cookies and, where applicable, cookies for statistics/marketing. You can manage or delete cookies in your browser. [If analytics/pixel tools are used, name them here, e.g. Google Analytics, Meta Pixel.]

7. Retention

We retain personal data only as long as necessary for the stated purposes or due to statutory retention periods (e.g. 10 years for business records).

8. Your rights

Under the revFADP you have the right to information, correction and deletion as well as the release/transfer of your data, and you can withdraw consent at any time. Please contact info@findela.ch. You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).

9. Data security

We take appropriate technical and organisational measures to protect your data (including encrypted transmission).

10. Changes

We may amend this privacy policy. The version published on this page applies.