Shipping & Returns
Shipping & Returns
Shipping
- Free shipping from CHF 60. For smaller orders shipping is CHF 5.90.
- Delivery within Switzerland.
- Delivery time: Most orders reach you within 6–14 business days. Some items are shipped directly from an overseas warehouse and may take 2–3 weeks — the expected time is shown on each product page.
- You receive tracking for every order.
Returns
In Switzerland there is no statutory right of return for online purchases. As a goodwill gesture we accept items within 14 days of receipt if the following conditions are met:
- Item unopened, unused and complete in its original packaging including labels.
- Excluded: cosmetics, hygiene and care products, consumables, sealed items once unsealed, personalised items and food, reduced items as well as fashion jewellery and accessories.
- Please register the return in advance by e-mail to info@findela.ch with your order number. All returns must be approved in advance by customer service.
- The return shipping costs are generally borne by the customer — except if the item is defective, damaged, delivered in error or not as described. In these cases we cover the return shipping costs in accordance with the statutory provisions.
- After inspection we refund the value of the goods (excluding original shipping) within 10 days to your means of payment.
Return method
- Returns are only possible by post.
- Defective, damaged or incorrectly delivered items qualify for a refund of the return shipping costs.
- All other returns are at the customer's expense.
Important address notice
Our business address is not a return address. Returns without prior approval cannot be accepted or processed. All returns must be approved in advance by customer service.
Defective or wrong items
Please check your order within 24 hours of receipt and report any problems immediately. If an item is defective or does not match your order, contact info@findela.ch if possible within 24 hours of receipt, but at the latest promptly upon discovery. The statutory warranty rights under the Swiss Code of Obligations apply.
Liability
We accept no responsibility for delays or damage that occur during return shipping.
Customs & import fees
Customs duties, import taxes or handling fees may arise for some overseas products. These are borne by the customer and are payable on delivery. These fees are not refundable.
Undeliverable shipments
If a parcel is returned to us because of an incorrect address, refusal of acceptance or failure to collect it, we reserve the right to charge additional return or re-shipping costs.
Note on Swiss consumer protection
Nothing in this policy limits your statutory rights under Swiss law. You are entitled to repair, replacement or a refund if a product is defective, does not match the description or is not of the usual quality.
Full conditions are in our Terms and Conditions.